Choosing between Intercom and Crisp for your agency? Both are popular choices. Intercom starts at $29+/mo and is best known as AI-first customer support and live chat. Crisp starts at Free / $45+/mo and is All-in-one messaging and support suite. Below is a side-by-side breakdown of features, pricing, pros, and cons to help you decide which fits your agency's workflow and budget in 2026.
Ic
Intercom
AI-first customer support and live chat.
$29+/mo
👍 Pros
- Strong AI agent (Fin)
- Polished live chat
- Full help desk
👎 Cons
- Expensive at scale
- Resolution-based AI pricing
Cr
Crisp
All-in-one messaging and support suite.
Free / $45+/mo
👍 Pros
- Flat pricing (not per-seat)
- All-in-one suite
- Good free tier
👎 Cons
- AI features still maturing
- Can feel feature-dense