Choosing between Chatbase and Intercom for your agency? Both are popular choices. Chatbase starts at Free / $19+/mo and is best known as Build a custom AI chatbot from your content. Intercom starts at $29+/mo and is AI-first customer support and live chat. Below is a side-by-side breakdown of features, pricing, pros, and cons to help you decide which fits your agency's workflow and budget in 2026.
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Chatbase
Build a custom AI chatbot from your content.
Free / $19+/mo
👍 Pros
- Train on client content fast
- Easy embed
- Great upsell for agencies
👎 Cons
- Message credit limits
- Newer, evolving product
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Intercom
AI-first customer support and live chat.
$29+/mo
👍 Pros
- Strong AI agent (Fin)
- Polished live chat
- Full help desk
👎 Cons
- Expensive at scale
- Resolution-based AI pricing